Refund Policy
Effective Date: July 22, 2026
Thank you for shopping with us. We want you to feel confident when purchasing our post-run release, running support, and cold relief products. This Refund Policy explains when refunds may be issued, how to request a refund, how long the process may take, and how approved refunds are returned.
1. Refund Eligibility
Refunds may be available in the following situations:
- the item arrives damaged
- the item arrives defective
- the wrong item is received
- an approved return is received and passes inspection
- the order is canceled before it is processed or shipped
Refunds are not automatically issued for all requests. Each request will be reviewed based on the order condition, return status, and the terms outlined in this policy.
2. Non-Refundable Situations
Refunds may not be granted in the following situations:
- the item has been used, worn, washed, altered, or damaged after delivery
- the item is returned without prior authorization
- the item is returned in non-resalable condition
- the return request is submitted outside the allowed return period
- the customer entered an incorrect shipping address at checkout
- delivery delays caused by customs, carrier issues, weather, public holidays, or other circumstances beyond our control
- original shipping fees, unless the issue was caused by our error
- customs duties, VAT, import taxes, or other destination-related charges, where applicable
3. Order Cancellation and Refunds Before Shipment
If you need to cancel your order, please contact us as soon as possible at info@veskano.com.
If your order has not yet been processed or shipped, we may be able to cancel it and issue a full refund.
If your order has already been processed or shipped, it can no longer be canceled and must follow our return process after delivery, if eligible.
4. Damaged, Defective, or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery at info@veskano.com.
To help us review your refund request quickly, please include:
- your order number
- the email address used to place the order
- a brief description of the issue
- clear photos of the item received
- clear photos of the packaging, if applicable
If the issue is confirmed, we may offer a refund, replacement, exchange, or another suitable solution depending on the situation.
5. How to Request a Refund
To request a refund, please contact us at info@veskano.com with your order details.
Please include:
- your order number
- the email address used for the purchase
- the item(s) involved
- the reason for the refund request
- supporting photos, if applicable
If a return is required before a refund can be approved, we will provide return authorization and instructions after reviewing your request.
6. Return Approval Before Refund
If your refund request involves returning an item, the product must first be reviewed and approved under our Return & Exchange Policy.
Please do not send any item back without contacting us first.
Packages returned without prior authorization may not be accepted or processed, and refunds may be denied if return instructions are not followed.
7. Return Shipping Costs and Refunds
If the issue is caused by our error
If your refund request is approved because:
- you received a damaged item
- you received a defective item
- you received the wrong item
we will review the case and provide an appropriate solution. This may include a refund, replacement, exchange, or another resolution.
If the refund is requested for personal reasons
If the refund request is based on:
- change of mind
- no longer wanting the item
- ordering the wrong item
- personal preference
the customer is generally responsible for return shipping costs.
Original shipping fees are non-refundable unless the return is due to our error.
8. Refund Review and Processing Time
Once your refund request is approved, or once your approved return has been received and inspected, we will begin the refund process.
Please allow:
- 1–3 business daysfor inspection and refund approval after the returned item is received, if a return is required
- 5–10 business daysfor the refund to appear in your original payment account, depending on your payment provider or bank
If your refund has not appeared after this time, please first contact your bank or payment provider, then contact us if you still need assistance.
9. Refund Method
Approved refunds will be returned to your original payment method.
We are unable to send refunds to a different card, account, or payment method unless required by law or otherwise stated by the payment provider.
10. Partial Refunds
In certain situations, only a partial refund may be granted. This may apply when:
- part of the order is returned
- part of the order is damaged due to customer handling
- returned items are not in their original condition
- non-refundable fees are deducted where permitted
Any partial refund decision will be reviewed based on the specific circumstances of the order.
11. International Orders
We currently serve customers in the United States, Canada, Australia, and selected countries and regions in Europe.
For international orders, refund eligibility remains subject to this policy. However, shipping costs, customs duties, VAT, taxes, and import fees are generally non-refundable unless the refund is due to our error.
We are not responsible for refund delays caused by customs processing, international banking systems, or third-party payment providers.
12. Lost Packages
If you believe your package has been lost in transit, please contact us at info@veskano.com.
We will review the tracking status and shipping situation before determining whether a refund, replacement, or other solution is appropriate.
Refunds are not automatically issued for packages marked as delivered by the carrier.
13. Contact Us
If you have questions about refunds, refund timing, or eligibility, please contact us:
Email: info@veskano.com
Phone: +1（720）984-5548
Business Hours: Monday–Friday, 9:00 AM–5:00 PM; Saturday, 10:00 AM–2:00 PM; Sunday, Closed; Mountain Time (MT)
Business Address: 830 S 11th Ave, Brighton, CO 80601, United States