Return & Exchange Policy

Effective Date: July 22, 2026

Thank you for shopping with us. We want you to feel confident when purchasing our post-run release, running support, and cold relief products. If there is an issue with your order, please review the policy below for return and exchange eligibility, conditions, and procedures.

1. Return & Exchange Window

We accept return and exchange requests within 30 days of the date your order is delivered.

Requests submitted after the 30-day return window may not be accepted.

2. Eligible Return & Exchange Items

To be eligible for a return or exchange, the item must meet all of the following conditions:

  • the item must be unused
  • the item must be in its original condition
  • the item must be returned in its original packaging
  • the item must not show signs of wear, damage, misuse, washing, or alteration
  • proof of purchase, such as your order number, must be provided

3. Non-Returnable / Non-Exchangeable Items

For hygiene, safety, and product integrity reasons, certain items may not be eligible for return or exchange.

These may include, but are not limited to:

  • used post-run release products
  • used running support products
  • used cold relief products
  • items damaged due to misuse, improper handling, or unauthorized modification
  • items returned without prior authorization
  • final sale or clearance items, if clearly marked as non-returnable at the time of purchase
  • gift cards, if applicable

Because many of our products come into direct contact with the body, we reserve the right to refuse returns or exchanges for items that are opened, used, or no longer in resalable condition.

4. Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery at info@veskano.com.

To help us review your request quickly, please include:

  • your order number
  • a brief description of the issue
  • clear photos of the item received
  • clear photos of the packaging, if applicable

If your request is approved, we will provide further instructions for a replacement, exchange, store credit, or refund, depending on the situation.

5. How to Request a Return or Exchange

To request a return or exchange, please email info@veskano.com before sending any item back.

Please include:

  • your order number
  • the email address used to place the order
  • the item(s) you would like to return or exchange
  • the reason for the return or exchange
  • photos, if the item arrived damaged, defective, or incorrect

After reviewing your request, we will provide return authorization and return instructions if your request is eligible.

6. Return Address

Please contact us at info@veskano.com to obtain return authorization and the correct return address before sending any item back.

Packages returned without first contacting our return support team may not be accepted or processed.

7. Important Return Instructions

Please do not send any item back without contacting us first.

Returns sent without prior authorization may not be accepted or processed.

Customers must follow the return instructions provided by our support team. Unauthorized returns, incomplete returns, or returns sent to the wrong address may be refused.

8. Return Shipping Costs

If the return is due to our error

If you received:

  • a damaged item
  • a defective item
  • the wrong item

and your request is approved, we will handle the issue appropriately. Depending on the case, this may include a replacement, exchange, refund, or another suitable solution.

If the return is due to customer preference

If the return or exchange is requested because:

  • you changed your mind
  • you no longer want the item
  • you ordered the wrong item
  • the item is not suitable for your personal preference

the customer is generally responsible for return shipping costs.

Original shipping fees, if any, are non-refundable unless the return is due to our error.

9. Exchanges

We accept exchanges for eligible items within the return window, subject to product availability.

If the requested replacement item is unavailable, we may offer:

  • an alternative item
  • store credit
  • a refund, where applicable

Exchange requests must also be approved before the item is returned.

10. International Returns

We currently serve customers in the United States, Canada, Australia, and selected countries and regions in Europe.

For international returns or exchanges, customers are responsible for any applicable return shipping fees, customs charges, duties, taxes, or related handling fees unless the return is due to our error.

We are not responsible for delays, customs issues, or failed return delivery caused by the return carrier or destination-country procedures.

11. Inspection and Approval

Once your return is received, we will inspect the item to confirm that it meets our return eligibility requirements.

If the returned item does not meet the conditions outlined in this policy, we may refuse the return or exchange.

12. Refunds for Approved Returns

If your return is approved and qualifies for a refund, the refund will be issued to your original payment method.

Please allow:

  • 1–3 business daysfor return inspection and approval after the item is received
  • 5–10 business daysfor the refund to appear in your account, depending on your payment provider or bank

If your refund has not appeared after this period, please contact your bank or payment provider first, then contact us if you still need assistance.

13. Late or Missing Returns

If you ship an approved return back to us, we recommend using a trackable shipping service and keeping your shipping receipt.

We are not responsible for returned packages lost in transit without valid tracking.

14. Cancellation Before Shipment

If you need to cancel your order, please contact us as soon as possible at info@veskano.com.

If your order has not yet been processed or shipped, we may be able to cancel it.

Once an order has already been processed or shipped, it can no longer be canceled and must follow our return process after delivery, if eligible.

15. Contact Us

If you have questions about returns, exchanges, or eligibility, please contact us:

Email: info@veskano.com
Phone: +1（720）984-5548
Business Hours: Monday–Friday, 9:00 AM–5:00 PM; Saturday, 10:00 AM–2:00 PM; Sunday, Closed; Mountain Time (MT)
Business Address: 830 S 11th Ave, Brighton, CO 80601, United States