Privacy Policy

Effective Date: July 22, 2026

At VESKANO, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, share, and protect your information when you visit our website, place an order, contact us, or otherwise interact with us in connection with our post-run release products, running support products, and cold relief products.

By using our website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following categories of personal information:

Information You Provide to Us

When you place an order, contact us, subscribe to our emails, submit a return request, or otherwise interact with us, we may collect information such as:

  • your name
  • email address
  • phone number
  • shipping address
  • billing address
  • order details
  • payment-related information
  • customer service messages or request details

Information Collected Automatically

When you browse our website, we may automatically collect certain technical and usage information, such as:

  • IP address
  • browser type
  • device type
  • operating system
  • pages viewed
  • time spent on pages
  • referring website or source
  • general browsing behavior on our website

Information From Cookies and Similar Technologies

We may use cookies, pixels, tags, and similar technologies to improve website performance, understand user behavior, remember preferences, and support advertising or remarketing activities. Privacy notices commonly describe these tools and how information is handled in simple, transparent terms.

2. How We Use Your Information

We may use your information for the following purposes:

  • to process and fulfill orders
  • to arrange shipping and delivery
  • to provide customer support
  • to respond to inquiries, return requests, refund requests, or other service issues
  • to send order confirmations, shipping confirmations, tracking updates, and service-related notices
  • to improve our website, products, and customer experience
  • to prevent fraud, abuse, or unauthorized transactions
  • to comply with legal obligations
  • to send promotional emails or marketing communications, where permitted by law or based on your choices

3. Products and Order-Related Use of Information

Because we sell sports care and recovery products, including post-run release products, running support products, and cold relief products, we use personal information primarily to manage purchases, delivery, customer service, and after-sales support.

For example, we may use your information to:

  • confirm your order
  • process payment
  • send order and shipping updates
  • assist with returns, exchanges, or refunds
  • answer questions about product categories or order status

4. Shipping Destinations and Cross-Border Processing

We currently serve customers in the United States, Canada, Australia, and selected countries and regions in Europe. Depending on your location, your information may be processed, stored, or transferred across borders in connection with order fulfillment, payment processing, customer support, fraud prevention, hosting, analytics, or email delivery. EU data protection rules require safeguards for transfers of personal data outside the EU, and Canadian guidance also addresses cross-border processing.

If you are located in the European Economic Area, United Kingdom, Canada, or Australia, your personal information may be transferred to countries where privacy laws differ from those in your home country. Where required, we take reasonable steps to use appropriate safeguards for such transfers. EU law specifically recognizes mechanisms such as adequacy decisions and standard contractual clauses for certain international transfers.

5. How We Share Your Information

We do not sell your personal information for money. We may share your information only as necessary for legitimate business purposes, including with:

  • payment processors
  • shipping and logistics providers
  • website hosting providers
  • email service providers
  • analytics providers
  • fraud prevention or security partners
  • professional advisers or legal compliance providers
  • government or regulatory authorities when required by law

These service providers are generally permitted to use your information only to perform services on our behalf or as otherwise permitted by law.

6. Cookies, Analytics, and Advertising

We may use cookies and similar technologies to:

  • keep the website functioning properly
  • remember your preferences
  • understand how visitors use the site
  • measure the effectiveness of content or campaigns
  • improve performance and usability
  • support advertising or remarketing

You may be able to manage some cookie preferences through your browser settings or device controls. If you disable certain cookies, parts of the website may not function properly.

7. Marketing Communications

If you subscribe to our newsletter or choose to receive marketing emails, we may send you updates about products, offers, promotions, or brand news.

You may unsubscribe from promotional emails at any time by clicking the unsubscribe link in the email or by contacting us at info@veskano.com.

Please note that even if you opt out of marketing emails, we may still send you non-promotional messages related to your orders, account activity, customer service requests, or policy updates.

8. Data Retention

We retain personal information for as long as reasonably necessary to:

  • provide our services
  • fulfill orders
  • manage returns, refunds, and customer service
  • comply with tax, accounting, legal, or regulatory obligations
  • resolve disputes
  • enforce our agreements

When personal information is no longer needed, we will take reasonable steps to delete, anonymize, or securely store it in accordance with applicable law and operational requirements.

9. Data Security

We take reasonable administrative, technical, and organizational measures to protect your personal information against unauthorized access, loss, misuse, alteration, or disclosure. Regulators such as the FTC emphasize that businesses should address data security as part of consumer privacy responsibilities.

However, no method of transmission over the Internet or method of electronic storage is completely secure, and we cannot guarantee absolute security.

10. Your Privacy Rights

Depending on where you live, you may have certain privacy rights, subject to applicable law. These may include the right to:

  • request access to your personal information
  • request correction of inaccurate information
  • request deletion of your personal information
  • object to certain processing activities
  • withdraw consent where processing is based on consent
  • request information about how your data is used or shared

EU data protection rules, Canadian privacy rules for commercial activities, and Australia’s Privacy Act framework all emphasize transparency and individual rights or access mechanisms.

If you would like to make a privacy-related request, please contact us at info@veskano.com. We may need to verify your identity before processing your request.

11. Third-Party Links

Our website may contain links to third-party websites, services, or platforms. We are not responsible for the privacy practices, content, or policies of those third parties. We encourage you to review their privacy policies before providing any personal information.

12. Children’s Privacy

Our website is not intended for children, and we do not knowingly collect personal information directly from children in a manner prohibited by applicable law. U.S. privacy guidance highlights special rules for children’s privacy.

If you believe a child has provided personal information to us, please contact us and we will take appropriate steps to review and remove the information where applicable.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, legal obligations, or operational needs.

When we make changes, we will post the updated version on this page and update the effective date where appropriate. Your continued use of the website after changes are posted indicates acceptance of the updated policy.

14. Contact Us

If you have any questions about this Privacy Policy, your personal information, or your privacy choices, please contact us:

Email: info@veskano.com
Phone: +1（720）984-5548
Business Hours: Monday–Friday, 9:00 AM–5:00 PM; Saturday, 10:00 AM–2:00 PM; Sunday, Closed; Mountain Time (MT)
Business Address: 830 S 11th Ave, Brighton, CO 80601, United States