FAQ
Products
What kind of products do you offer?
We offer sports care and recovery products designed to support more comfortable movement and better post-workout care. Our main product categories include post-run release products, running support products, and cold relief products.
Who are your products suitable for?
Our products are suitable for people who enjoy running, walking, training, fitness, and other active routines. They are especially helpful for those looking for more support before movement, more comfort during activity, and better recovery afterward.
Are your products only for runners?
No. While many of our products are well suited for running-related needs, they can also be used by people who do general exercise, gym training, walking, stretching, or other everyday movement routines.
What are post-run release products used for?
Post-run release products are intended to help ease tightness, soreness, and built-up tension after activity. They are often used on areas such as the calves, legs, feet, and other high-use zones after training or exercise.
What are running support products used for?
Running support products are designed to provide a more supported and stable feel during movement. They are commonly used around high-stress areas such as the knees, ankles, calves, and surrounding lower-body areas.
What are cold relief products used for?
Cold relief products are intended to help provide more immediate comfort after activity, especially in areas that feel overworked, warm, sore, or fatigued after repeated movement.
Are cold relief products shipped cold or frozen?
No. Cold relief products are shipped in standard storage condition and are not pre-cooled or pre-frozen during transit. Please follow the product instructions after delivery before use.
Can I use more than one type of product together?
Many customers choose to use different products as part of the same routine, such as release after movement, support during activity, and cold relief after training. However, use should always follow the instructions provided with each product.
How do I know which product is right for me?
If you are not sure which category best fits your needs, feel free to contact us at info@veskano.com before placing your order. We will do our best to help point you in the right direction based on your question.
Shipping & Delivery
Where do you ship?
We currently ship to the United States, Canada, Australia, and selected countries and regions in Europe.
Do you ship worldwide?
No. At this time, we only ship to the destinations listed above.
Which European countries do you ship to?
We currently ship to selected European destinations. Main countries commonly served include the United Kingdom, Germany, France, Italy, and Spain, along with some other eligible European countries and regions.
Are there any countries or regions you do not ship to?
Yes. We do not currently ship to restricted, sanctioned, high-risk, or disputed regions where delivery service is unavailable or unreliable. This may include, but is not limited to, Russia, Belarus, Crimea, Donetsk, Luhansk, and other restricted areas.
How long does order processing take?
Orders are typically processed within 1–2 business days after payment is confirmed.
How long does shipping take?
Estimated delivery times after shipment are as follows:
- United States:3–7 business days
- Canada:7–12 business days
- Australia:8–15 business days
- United Kingdom:7–12 business days
- Germany:7–12 business days
- France:7–12 business days
- Italy:8–14 business days
- Spain:8–14 business days
- Other European Countries:8–15 business days
Please note that these are estimated delivery times and are not guaranteed.
Do you offer free shipping?
Yes. We offer:
- Free shipping within the United States on orders over $70
- Free international shipping on orders over $130
Orders below these amounts will have shipping charges calculated at checkout.
Which carriers do you use?
We typically use trusted carriers such as USPS, UPS, FedEx, and DHL. The specific carrier may vary depending on your destination and order details.
Will I receive tracking information?
Yes. Once your order has been shipped, you will receive a shipping confirmation email with tracking information, if available.
Why hasn’t my tracking updated yet?
Tracking updates may take a short period of time to appear after the package has been handed over to the carrier. If your tracking has not updated after a reasonable time, please contact us at info@veskano.com.
Can I change my shipping address after placing an order?
If your order has not yet been processed, we may be able to update your shipping information. Please contact us as soon as possible at info@veskano.com. Once an order has shipped, changes may no longer be possible.
What happens if I entered the wrong address?
If the address is incorrect or incomplete, delivery delays or return-to-sender situations may occur. Please contact us immediately if you notice an error. We are not responsible for failed delivery caused by incorrect address information provided at checkout.
Orders & Payment
How do I know if my order was placed successfully?
After your order is placed, you should receive an order confirmation email. If you do not see it, please check your spam or junk folder, or contact us at info@veskano.com.
Can I cancel my order?
If you need to cancel an order, please contact us as soon as possible. If your order has not yet been processed or shipped, we may be able to cancel it. Once the order has been shipped, cancellation may no longer be possible.
Can I modify my order after placing it?
If your order has not yet been processed, we may be able to assist with changes. Please contact us as soon as possible after placing your order.
What payment methods do you accept?
Accepted payment methods are displayed at checkout. If you experience any payment issues, please contact us for assistance.
Delivery Issues
What should I do if my package is delayed?
Shipping times are estimates and may be affected by customs, carrier delays, weather conditions, holidays, or remote-area delivery routes. If your order appears delayed, please check your tracking first, then contact us if you need additional help.
What should I do if my package is marked as delivered but I have not received it?
Please first check around your delivery location, with household members, neighbors, or your local carrier. If you still cannot locate the package, contact us at info@veskano.com and we will do our best to assist.
What if my package arrives damaged?
Please contact us at info@veskano.com as soon as possible and include your order number, a brief description of the issue, and clear photos of the damaged package and item.
Why did I receive only part of my order?
In some cases, orders may be shipped in multiple packages depending on product availability, packaging requirements, or warehouse handling. If this happens, you may receive separate shipments and tracking updates.
Returns & After-Sales Support
Do you accept returns?
Please refer to our Return Policy for full details. If you need help with a return request, you may contact us at info@veskano.com.
Do I need to contact you before returning an item?
Yes. Please contact us before sending any item back. Returns sent without prior authorization may not be accepted or processed.
How do I request a return or refund?
Please email info@veskano.com with your order number and details of the issue. Our team will review your request and guide you through the next steps.
What if I received the wrong item?
If you received an incorrect item, please contact us as soon as possible with your order number and photos of what you received.
What if my item is not suitable for my needs?
If you have questions about whether a product is right for you before ordering, please contact us first. We are happy to help you better understand our categories and product types before purchase.
Contact
How can I contact you?
You can reach us using the information below:
Email: info@veskano.com
Phone: +1（720）984-5548
Business Hours: Monday–Friday, 9:00 AM–5:00 PM; Saturday, 10:00 AM–2:00 PM; Sunday, Closed; Mountain Time (MT)
Business Address: 830 S 11th Ave, Brighton, CO 80601, United States
How long does it take to receive a reply?
We aim to respond to all inquiries within 24 business hours. Response times may be slightly longer during weekends, holidays, or high-volume periods.