Cancellation Policy
Effective Date: July 22, 2026
Thank you for shopping with us. We understand that sometimes you may need to cancel an order after it has been placed. This Cancellation Policy explains how cancellation requests are handled for our post-run release products, running support products, and cold relief products, as well as what happens if an order has already entered processing or shipping.
1. Cancellation Request Timeframe
Cancellation requests should be submitted as soon as possible and no later than 12 calendar hours after the order confirmation is issued.
The 12-hour period begins at the time shown in the order-confirmation email or our order system. It includes weekends, evenings, and public holidays.
Submitting a request within 12 hours gives us the best opportunity to stop the order, but it does not guarantee cancellation.
Requests received after the first 12 calendar hours may still be reviewed, but cancellation will only be possible if the order has not entered processing, product preparation, packing, shipment preparation, or carrier handoff.
Most orders are processed within 1–2 business days after payment confirmation, but an order may enter fulfillment before that period has ended.
A cancellation is not effective until we confirm it in writing.
2. How to Request an Order Cancellation
To request a cancellation, please email info@veskano.com and include:
- your order number
- the email address used to place the order
- your full name
- a clear request to cancel the order
Our support team will review your request and let you know whether the cancellation can still be completed.
3. Orders Eligible for Cancellation
If your order for post-run release, running support, or cold relief products has not yet entered processing or shipment, we may be able to cancel it.
If the cancellation is approved, your order will be canceled and the payment will be refunded to your original payment method.
4. Orders That Have Already Been Processed or Shipped
Once an order has already been processed or shipped, it can no longer be canceled.
If you still wish to return the package after delivery, you will need to follow our Return & Exchange Policy and Refund Policy, if your order is eligible.
This applies to orders shipped to the United States, Canada, Australia, and selected countries and regions in Europe.
5. Refunds for Approved Cancellations
If your cancellation request is approved before shipment, your refund will be issued to your original payment method.
Please allow:
- 1–3 business daysfor the cancellation and refund to be processed
- 5–10 business daysfor the refunded amount to appear in your account, depending on your payment provider or bank
If you do not receive your refund within this timeframe, please first contact your bank or payment provider. If you still need help, please contact us at info@veskano.com.
6. Orders Already in Transit
If your order has already been shipped and is in transit, it cannot be canceled.
If you no longer want the order, you may contact us after delivery to request a return, subject to our return eligibility requirements.
Please note that refusal of delivery, missed delivery, or failure to collect a package does not count as a valid cancellation.
7. Incorrect Shipping Information
If you entered an incorrect shipping address or need to update your order details, please contact us at info@veskano.com as soon as possible.
If your order has not yet been processed, we may be able to update the information. Once the order has been processed or shipped, changes may no longer be possible.
We are not responsible for failed cancellation requests caused by late contact after the order has already entered processing or shipment.
8. International Orders
We currently ship to the United States, Canada, Australia, and selected countries and regions in Europe.
For international orders, cancellation requests are handled under the same conditions as domestic orders. However, once an order has entered processing or shipment, it can no longer be canceled.
If an international order is later returned after delivery, return shipping fees, customs charges, import duties, and related fees may apply according to our Return & Exchange Policy and Refund Policy.
9. Contact Us
If you need help with an order cancellation, please contact us:
Email: info@veskano.com
Phone: +1（720）984-5548
Business Hours: Monday–Friday, 9:00 AM–5:00 PM; Saturday, 10:00 AM–2:00 PM; Sunday, Closed; Mountain Time (MT)
Business Address: 830 S 11th Ave, Brighton, CO 80601, United States