Shipping Policy
Effective Date: July 22, 2026
Thank you for shopping with us. We are committed to delivering your order as efficiently and carefully as possible. This Shipping Policy explains our shipping coverage, processing times, shipping methods, estimated delivery times, shipping fees, and destination restrictions for our post-run release, running support, and cold relief products.
1. Shipping Coverage
We currently ship to the following destinations:
- United States
- Canada
- Australia
- Selected countries and regions in Europe
Please note that shipping availability may vary depending on carrier service coverage, customs procedures, and local delivery conditions. If we are unable to ship to your address, you may be notified at checkout or contacted after your order is placed.
2. Products We Ship
We currently offer sports care and recovery products, including:
- Post-run release products
- Running support products
- Cold relief products
These products are designed to support everyday training, post-workout recovery, and more comfortable movement routines.
Please note that reusable cold packs and hot/cold therapy products are shipped in standard storage condition and are not pre-cooled or pre-frozen during transit.
3. Order Processing Time
Orders are typically processed within 1–2 business days after payment is successfully confirmed.
Please note that processing time is separate from shipping time. Processing may take longer during holidays, promotional periods, or times of high order volume.
4. Shipping Carriers
We typically ship orders using trusted carriers such as:
- USPS
- UPS
- FedEx
- DHL
The shipping carrier used for your order may vary depending on the destination, package size, and shipping availability.
5. Shipping Fees
United States
- Free shipping on orders over $70
- Orders under $70 will be charged shipping at checkout
International Orders
- Free shipping on orders over $130
- Orders under $130 will be charged shipping at checkout
Shipping fees, if applicable, will be displayed at checkout before you complete your purchase.
6. Estimated Delivery Time
All orders are typically processed within 1–2 business days after payment is confirmed. Delivery times begin after the order has been processed and shipped.
Destination | Estimated Delivery Time |
United States | 3–7 business days |
Canada | 7–12 business days |
Australia | 8–15 business days |
United Kingdom | 7–12 business days |
Germany | 7–12 business days |
France | 7–12 business days |
Italy | 8–14 business days |
Spain | 8–14 business days |
Other European Countries | 8–15 business days |
Please note that all delivery times are estimates only and are not guaranteed. Delays may occur due to customs clearance, local carrier operations, weather conditions, public holidays, remote-area routing, or other circumstances beyond our control.
7. Tracking Information
Once your order has been shipped, you will receive a shipping confirmation email with tracking details, if available.
Please allow a short period of time for tracking updates to appear after the package has been handed over to the carrier.
If you need help tracking your order, please contact us at info@veskano.com.
8. Incorrect Shipping Information
Please make sure your shipping address is complete and accurate before placing your order.
If you notice an error in your shipping information, please contact us as soon as possible at info@veskano.com.
If your order has not yet been processed, we may be able to update your address. Once the order has been shipped, changes may no longer be possible.
We are not responsible for delays, failed delivery, or returned packages caused by incorrect or incomplete shipping information provided by the customer.
9. Customs, Duties, and Taxes
For international orders, customs duties, import taxes, VAT, brokerage fees, or other destination-related charges may apply depending on your country or region.
These charges are the responsibility of the customer unless otherwise stated at checkout.
We are not responsible for delays caused by customs inspections, import procedures, or local import requirements.
10. Failed Delivery and Returned Packages
If a package is returned to us because of:
- an incorrect or incomplete address
- failed delivery attempts
- refusal to accept the package
we may contact you to arrange reshipment. Additional shipping charges may apply.
If you no longer wish to receive the package after a return-to-sender event, any refund will be handled in accordance with our Refund Policy.
11. Countries and Regions We Do Not Ship To
We do not currently ship to restricted, sanctioned, high-risk, or disputed regions where carrier services are unavailable or unreliable.
This may include, but is not limited to:
- Russia
- Belarus
- Crimea
- Donetsk
- Luhansk
- Other restricted or high-risk regions subject to carrier or customs limitations
We reserve the right to cancel or refuse shipments to any destination where delivery is not feasible due to sanctions, customs restrictions, safety concerns, or carrier limitations.
12. Lost or Damaged Packages
If your order arrives damaged, or if you believe it has been lost in transit, please contact us at info@veskano.com as soon as possible.
To help us review the issue efficiently, please include:
- your order number
- a brief description of the issue
- clear photos of the package and item, if damaged
- any available tracking details
We will review the situation and assist you as appropriate.
13. Split Shipments
In some cases, your order may be shipped in multiple packages depending on product availability, packaging requirements, or warehouse handling.
If this happens, you may receive separate tracking numbers for each shipment.
14. Contact Us
If you have any questions about shipping, delivery times, or destination availability, please contact us:
Email: info@veskano.com
Phone: +1（720）984-5548
Business Hours: Monday–Friday, 9:00 AM–5:00 PM; Saturday, 10:00 AM–2:00 PM; Sunday, Closed; Mountain Time (MT)
Business Address: 830 S 11th Ave, Brighton, CO 80601, United States